Reference

Our Privacy Policy: Transparent Data Handling for Your Account

We collect and protect your personal information — your name, email, payment details via DANA, OVO, GoPay and QRIS, and account history — to keep your wallet secure…

Data collected at signupPayment & withdrawal detailsAccount security practicesYour access & deletion rights
bitwin88 Our Privacy Policy: Transparent Data Handling for Your Account
CONTACT & REQUESTS

How to Request, Update or Delete Your Data

Email Support Send a data request to our privacy team at [email protected]. Include your account username and the specific data you want to access, update or remove. We respond within 5 business days.
Live Chat (Mon–Fri, 09:00–22:00 WIB) Open the chat widget in the bottom-right corner of the lobby to speak with a specialist about your privacy rights. They can log your request and escalate it to our data team immediately.
Account Settings Update your email, phone number and home address directly in your account settings under 'Profile' on desktop or mobile. Changes take effect within minutes; we log all updates for security.
SECURITY & RETENTION

How We Secure, Store & Protect Your Privacy

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS credentials are encrypted using AES-256 and stored on isolated servers. We never display full payment details after the first deposit; only the last four digits appear in your wallet history for your reference.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby settings. Analytics cookies help us spot errors and measure page load speed; you can disable them in your browser without losing core account access.

Data Retention Timeline

Active account data (deposits, withdrawals, game history) is retained for the duration of your membership plus 3 years after closure, where local law permits. Archived records are deleted automatically unless legal holds apply.

Third-Party Sharing

We share only the minimum personal data with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection vendors and legal authorities when required by law. We do not sell or rent your data to marketers.

Account Access Control

Two-factor authentication is available via email or SMS to prevent unauthorized logins. We recommend enabling it in Settings under 'Security' if you play frequently from shared devices.

Changes to This Policy

We update this policy when necessary and notify you by email at least 30 days before material changes take effect. Continued use of your account after the notification means you accept the updated terms.

Privacy & Data — Your Questions Answered

We collect your full name, email address, phone number, date of birth, home address and payment method details (DANA, OVO, GoPay or QRIS) for identity verification and deposit processing. We also log your device type, IP address and gameplay activity to prevent fraud and improve security on your account.

Payment records and transaction history are retained for 3 years after account closure where local law permits, to comply with regional financial reporting rules. Personal details like your name and email are archived separately and deleted after 5 years unless a legal hold applies to your account.

Yes. Email [email protected] with your account username and request type — data access, update or deletion. We respond within 5 business days. Some data (fraud logs, transaction records) may be retained for legal reasons even after deletion; we'll explain what stays and why.

No. We never sell or rent your personal data to marketers or third parties. We share only the minimum information required with payment processors (DANA, OVO, GoPay, QRIS), fraud vendors and legal authorities when required by law or court order.

Your payment credentials are encrypted with AES-256 and stored on isolated servers separate from the main lobby. We never show your full payment details after the first deposit; your wallet only displays the last four digits for reference and confirmation purposes.

We use session cookies to keep you logged in, functional cookies to save your lobby preferences, and analytics cookies to measure performance and detect errors. You can disable analytics cookies in your browser settings without losing account access, though page load tracking will be limited.

We notify you by email at least 30 days before material changes take effect. You can review the updated policy in your account settings or on this page. Continued play after the notification means you accept the new terms; you can contact [email protected] if you have concerns about any change.